Refund policy

At Dreamy Pajamas, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help with a simple and hassle-free return process.

30-Day Return Policy

We offer a 30-day return guarantee on eligible products. You may request a return within 30 days of receiving your order.

Free Returns

We proudly provide free returns worldwide. Once your return request is approved, we'll provide return instructions. Please do not send items back without contacting us first.

Return Eligibility

To qualify for a refund, returned items should:

  • Be returned within 30 days
  • Be unworn and unwashed
  • Be in clean condition
  • Include original tags when possible
  • Be returned in the original packaging whenever available

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Final sale items
  • Personalized products
  • Products intentionally damaged after delivery
  • Digital products (if applicable)

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within a few days of delivery.

Please include:

  • Order number
  • Photos of the item
  • Brief description of the issue

We'll quickly arrange a replacement, refund, or another suitable solution.

Exchanges

If you'd like a different size or style, please contact our customer service team. Depending on product availability, we'll assist with an exchange or guide you through our return process.

Refund Process

Once your return has been inspected and approved, your refund will be issued to the original payment method.

Most refunds appear within 5–10 business days, depending on your bank or payment provider.

Order Cancellation

Orders may be cancelled before shipment for a full refund. Once an order has been shipped, it must follow our standard return procedure.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Dreamy Pajamas

Website: dreamypajamas.shop

Address:
33 Queensdale Ave
East York, ON M4J 1Y1
Canada

Phone: (416) 642-1859

Email: support@dreamypajamas.shop

Our customer support team is always happy to assist you and aims to respond within 24 business hours.

Thank you for shopping with Dreamy Pajamas. We appreciate your trust and are committed to providing a comfortable shopping experience from checkout to delivery.